Refund and cancellation policy

Fair, simple refunds.

If a payment goes wrong, or you lower your team limit before the auction starts, this page explains what you get back, how it is paid and how to ask for it.

Last updated: 10 October 2026

Refunds in three lines

Before the auction starts

Lower your team limit, get the difference back. Move your tournament to a cheaper price tier and we refund the difference. Fees are not refunded if you simply change your mind.

After the auction starts

No refund. Once bidding has opened, the service has been delivered. The only exceptions are the cases below where the fault is ours.

Payment problems

Full refund for failed, duplicate or late payments, and whenever we cancel a league ourselves. Every refund goes back to the payment method you used.

What you get back, and when

Business days exclude Sundays and public holidays in India. Once a refund is started, most banks show it within 5 to 7 business days.

Situation	Refund	When it is started
You lower your tournament’s team limit into a cheaper price tier, before the auction starts	The difference between the two tier prices	Within 2 business days of saving the new limit
You change your team limit within the same price tier	Nothing to refund (the price does not change)	Not applicable
You no longer want a tournament you have paid for	No refund	Not applicable
Money was taken but your team slot or league was not confirmed	Full refund	Usually reversed automatically by your bank or our payment gateway; otherwise within 2 business days of your request
You were charged twice for the same order	Refund of the extra charge	Within 2 business days of approval
Your payment arrived after the team slot hold ended and the slot was released	Full refund	Within 2 business days of approval
We cancel the league, or the auction cannot run because of a fault on our side	Full refund of everything paid, or a free reschedule if you prefer	Within 2 business days of the cancellation
You cancel, or lower your team limit, after the auction has started	No refund	Not applicable
Your account is closed for fraud, collusion, betting or other serious misuse under the Terms and Conditions	No refund	Not applicable

The details

Who this policy coversPayments made to Cricgasm Technologies on cal.cricgasm.com: one-time tournament fees for CAL local tournaments. Leagues that we have waived or made free are not charged, so there is nothing to refund. This policy works together with our Terms and Conditions.

What the fees pay forCAL fees pay for access to our auction and league software. They are not entry money, deposits or stakes. CAL does not hold a wallet or balance for you, and it never pays out prizes or winnings, so the only money CAL ever returns is a refund under this policy.

When the auction counts as startedA league’s auction counts as started the moment it is opened for bidding. Until then, a tournament’s team limit can be lowered for a tier refund. From then on, refunds only apply where the fault is ours.

Changing your team limitTournaments are priced by team limit, in tiers. If you lower the limit into a cheaper tier before the auction starts, you get back the difference between what you paid and the new tier price. Changes within the same tier do not change the price, so there is nothing to refund. If you raise the limit again before your refund is started, the refund is cancelled. If you raise it after the refund has been started, you pay the difference again to unlock the Auction Console.

Cancelling a tournamentYou can stop using a tournament at any time, but fees are not refundable if you simply decide you no longer want something you have paid for. Fees are refunded in full only when we cancel the league, a fault on our side stops its auction from running, or something went wrong with the payment itself.

When a refund is not availableAfter bidding has opened we cannot refund fees, because the auction, tracker and analytics have already been delivered. This also applies when you change your mind after the auction has started, when you paid for team slots that stayed empty after the auction started, and when an account is closed for fraud, collusion, betting or other serious misuse under our Terms.

If something goes wrong on our sideIf we cancel a league, or a fault on our side stops an auction from running, you get a full refund of everything paid for that league. If you would rather keep your league, we can reschedule it at no extra cost.

Failed, duplicate and late paymentsIf money leaves your account but you see no confirmation from us, wait two business days: most failed payments are reversed automatically within 5 to 7 business days. If yours is not, write to us with your payment reference.

How refunds are paidEvery refund is paid in Indian rupees, through our payment gateway, to the same payment method you used: the same card, UPI ID, bank account or wallet. We do not deduct any fee. Once a refund is started, we email you its reference number, and most banks show it within 5 to 7 business days. If the original method can no longer receive money, for example because the account has been closed, we pay the refund to a bank account in the payer’s own name after confirming it. We never send refunds to anyone other than the person who paid.

Before you raise a dispute with your bankPlease write to us first. We can usually fix a problem faster than a bank dispute can. This does not affect your right to raise a dispute with your bank or card issuer, or any of your rights under the Consumer Protection Act, 2019.

Changes to this policyWe may update this policy. The date at the top shows the latest version. A payment you made before a change follows the policy that applied when you paid.

How to ask for a refund

Lowered your team limit?

Nothing to write. When you save a lower limit in League Settings, CAL shows the refund amount and sends it to your original payment method. You can follow its status at the top of League Settings.

Anything else? Write to us

Use the Contact page and choose “Payment or Refund”, or email support@cricgasm.com. Include your registered email, the league name or code and your payment reference.

We check

We reply within 2 business days, tell you what we found and confirm the amount.

Refund is started

We start an approved refund within 2 business days, to your original payment method, and email you the refund reference.

Not sure whether you qualify?

Ask us anyway. Tell us what happened and we will give you a straight answer.

Questions about a payment?

We are happy to help. Email support@cricgasm.com or message us on WhatsApp at +91 83699 79909. Payments and refunds are handled by Cricgasm Technologies, 1701 Sapphire, Regency Tower, Kavesar, Thane West, Maharashtra 400615, India. You can also read our Terms and Conditions, our Privacy Policy and the Pricing page.